Return & Refund Policy

Thank you for shopping with 【请替换：店铺名称】. Please read our return and refund policy carefully to understand your rights and obligations.

1. Return Eligibility Window

We accept returns and exchanges within 14 days from the date you receive your package. Return requests submitted after 14 days will not be accepted.

2. Return Item Requirements

To be eligible for a return, the item must be unused, unwashed, and in the original packaging with all tags and accessories intact. Items must not have stains, damage, or signs of wear caused by the customer.

Please note that personalized or customized products and final sale items are not eligible for return or exchange.

3. Return Shipping Costs

If you receive a damaged, defective, or incorrect item, we will cover the return shipping cost. After submitting your return request, we will provide you with a prepaid return label via email.

For returns due to personal preference, incorrect size, or change of mind, you are responsible for return shipping fees. Shipping costs will be calculated and displayed at checkout for your orders. Please note a return processing fee of $3.99 will be deducted from your refund for returns initiated for these reasons.

4. Refund Processing Time

Once we receive and inspect the returned items, we will issue a refund to your original payment method within 5 to 10 business days. The exact timing for the refund to appear in your account depends on your payment provider’s processing times.

5. Damaged or Lost Packages

If your package is lost or severely damaged during shipping, please contact us at 【请替换：客服邮箱】 within 7 days of receipt. Provide photos of the damaged outer packaging and the items inside. We will offer a free reshipment or a full refund without requiring the return of damaged products.

6. Cancellation Policy

Orders can be canceled within 12 hours of purchase. After this window, we may have already started processing your order and it will no longer be eligible for cancellation.